Responsible Gambling

While most people gamble for enjoyment and entertainment, there are some people for whom gambling is a problem that can cause financial and personal distress.

Golden Paws Lottery is committed to providing a safe environment for lottery players to buy and manage their lottery entries online and does not encourage excessive gambling or extending yourself beyond your financial means. If you feel that your gambling is no longer fun, please seek assistance.

Self-Assessment

Gambling Help offers various tools to check on your spending.

• Take a quiz with the Self-Assessment Tool
• Not sure how much you are spending each week on gambling activities? Use their Gambling Calculator to find out.

Gambling Assistance

If you feel that you or a family member may have a problem with gambling, we strongly encourage you to contact one of the services listed below.

Gambling Help Queensland: 1800 858 858 or gamblinghelpqld.org.au
Gambling Help Online: gamblinghelponline.org.au
Lifeline: 13 11 14 or lifeline.org.au
New South Wales: 1800 633 635
Victoria: 1800 156 789
South Australia: 1800 060 757
Tasmania: 1800 000 973
Western Australia: 1800 622 122
Australian Capital Territory: 02 6247 065
Northern Territory: 1800 858 858

Self-Exclusion

If you wish to exclude yourself from using our service, please contact our Customer Supporter Services Team and request to have your online account deactivated. When this occurs:

• Any eligible tickets in an open lottery are cancelled and refunded
• You will be removed from all Golden Paws Lottery marketing lists
• You will receive an email confirming your online account has been deactivated

Our Customer Supporter Services Team can assist you with options for restricting spending on your account.
You can contact our team via phone at 07 3518 6228 or send us an email.

Lottery Odds

The odds for each draw are written in the draw’s terms and conditions.
Our FAQs also contain useful information on the odds for all our draws.

ID Verification

Purchasing Golden Paws Lottery entries is prohibited for those under 18. Golden Paws Lottery employs a range of initiatives to validate members' identities and age, and it is a requirement of membership to provide identification when requested.

If sufficient identification is not provided promptly, your account may be terminated and any winnings withheld until you can sufficiently prove your identity and ownership of the account.

Responsible Gambling Code of Practice

As part of Golden Paws Lottery’s commitment to responsible gambling, we comply with each State and Territory’s Codes of Practice.

For more information on your state’s Code of Practice:

Australian Capital Territory: Download PDF
Queensland: Download PDF
Northern Territory: Download PDF
South Australia: Download PDF
New South Wales: Visit the website
Victoria: Visit the website
Tasmania: Download PDF